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101VOICE’s AAVA Receives 2024 CUSTOMER Magazine Voice Technology Excellence Award

CUSTOMER Magazine Voice Technology Excellence Award

AAVA Honored for their Exceptional Innovation and Commitment to Improving the Customer Experience

101VOICE announced today that TMC, a global, integrated media company, has named its AAVA as a 2024 CUSTOMER magazine Voice Technology Excellence Award winner.

AAVA, the Advanced Automated Voice Assistant, revolutionizes call routing with AI-powered voice recognition. Say goodbye to tedious phone menus and directory searches; AAVA swiftly directs callers to the right department or person by simply speaking their name. Utilizing the personalized people directory within the 101VOICE UCaaS system, AAVA responds to voice commands, instantly scanning for matches and seamlessly connecting the caller. Its advanced AI technology learns phonetic name conventions for precise routing, ensuring efficiency and accuracy. Whether for external or internal calls, AAVA streamlines communication, eliminating frustration and enhancing productivity.

“We are incredibly honored to receive the 2024 CUSTOMER Magazine Voice Technology Excellence Award for our AAVA solution. This recognition serves as a solid affirmation unwavering commitment to innovation and our dedication to enhancing the customer experience. We extend our heartfelt gratitude to TMC for this prestigious accolade, and we remain steadfast in our mission to revolutionize voice technology and empower businesses with cutting-edge solutions.” – said Arman Eghbali, CEO of 101VOICE.

The CUSTOMER Voice Technology Excellence Award recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend. The winning solutions provide speech and analytics engines, IVR and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize on NLP, NLU, NLG and AI and more.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor 101VOICE with a CUSTOMER Magazine Voice Technology Excellence Award,” said Rich Tehrani, CEO, TMC. “Its AAVA solution has proven deserving of this elite status and I look forward to continued innovation from 101VOICE in 2024 and beyond.”

TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit customer.tmcnet for more information.

About TMC

Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.

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