101TEAMS honored for improving customer service technology and improving the customer experience.
“Receiving the 2023 Contact Center Technology Award from CUSTOMER Magazine is a tremendous honor for 101VOICE. This recognition highlights our team’s relentless dedication to pushing the boundaries of innovation in contact center solutions.” – said Arman Eghbali, 101VOICE CEO and Founder.
101TEAMS is a cloud-based solution designed to streamline communication and collaboration for remote teams. By integrating the functionality of Microsoft Teams with unique features from 101VOICE, it offers a comprehensive platform for businesses.
What sets 101TEAMS apart is its utilization of Direct Routing technology, giving users the freedom to select their preferred provider. This flexibility ensures seamless connectivity, enhanced functionality, and scalability for organizations of all sizes.
Furthermore, 101TEAMS is fully customizable, allowing businesses to tailor the platform to their specific requirements, ensuring a personalized and efficient communication experience.
“Congratulations to 101VOICE for being awarded a 2023 CUSTOMER Magazine Contact Center Technology Award. 101TEAMS has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
101VOICE, the UC division of IT Management Corporation, is a leading provider of bleeding-edge Cloud-based UC solutions for the business sector. Based in Santa Clara, California, and with offices around the USA and branches in the UK, Brazil, China, and Australia, the company has won more than 40 awards for its innovative work in the UC space.
For more information on 101VOICE or its many UC solutions, please visit the company’s official website at 101voice.com.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
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For more information about TMC, visit www.tmcnet.com.