101VOICE Receives 2023 CUSTOMER Magazine Contact Center Analytics Product of the Year Award

Cloud Contact Center Award

Cloud Contact Center Honored for Exceptional Commitment to Providing Solutions that Elevate Customer Interactions

101VOICE announced today that TMC, a global, integrated media company, has named its Cloud Call Center as a 2023 CUSTOMER Contact Center Analytics Product of the Year Award winner.

Incorporating seamlessly into the 101VOICE UCaaS solution, the Cloud Call Center emerges as an ideal enhancement tailored for the requirements of small to medium-sized call center operations. Boasting a robust and feature-laden call routing engine, advanced analytics, and comprehensive reporting, our platform is poised to elevate your customer service experience.

At the heart of our offering lies a powerful call routing engine, assuring that your customers are seamlessly connected to the right agent on every interaction.

Leveraging advanced routing capabilities, you have the flexibility to tailor call flows to precisely align with your specific business needs.

“We are deeply honored and grateful to receive the prestigious award. This recognition is a testament to the unwavering commitment of the entire 101VOICE team to deliver innovative and top-notch solutions. We extend our heartfelt thanks to CUSTOMER Magazine for acknowledging our efforts, and we remain dedicated to advancing the field of contact center analytics to empower businesses with cutting-edge tools and unparalleled support.” – said Arman Eghbali, 101VOICE CEO and Founder.

The 2023 CUSTOMER Contact Center Analytics Product of the Year Award recognizes vendors that demonstrate that their solution empowers businesses to harness the power of data-driven insights, foster customer loyalty, and thrive in an increasingly competitive marketplace.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor (Company) with a 2023 Contact Center Analytics Product of the Year Award,” said Rich Tehrani, CEO, TMC. “The Cloud Call Center is a testament to your dedication to redefining excellence in customer service, making you a trusted partner for companies seeking to deliver exceptional customer experiences while using analytics tools to optimize their operations. 101VOICE in 2024 and beyond.”

About 101VOICE

101VOICE, the UC division of IT Management Corporation, is a leading provider of bleeding-edge Cloud-based UC solutions for the business sector. Based in Santa Clara, California, and with offices around the USA and branches in the UK, Brazil, China, and Australia, the company has won more than 40 awards for its innovative work in the UC space.

For more information on 101VOICE or its many UC solutions, please visit the company’s official website at 101voice.com.

TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC

Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.

In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.

Our live events, including the ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales prospects for all participants. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.

In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.

TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing success.

To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.

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