AAVA Honored for Exceptional Innovation and Commitment to Improving the Customer Experience

101VOICE announced today that TMC, a global, integrated media company, has named its AI-Powered Voice Assistant for Streamlined Call Routing (AAVA) as a 2023 CUSTOMER magazine Voice Technology Excellence Award winner.

AAVA, a cutting-edge feature of 101VOICE’s UCaaS system, revolutionizes call routing with its AI voice recognition technology and personalized people directory. By harnessing the power of Artificial Intelligence (AI), AAVA enables users to effortlessly route calls to the appropriate individuals or departments within the 101VOICE UCaaS system using simple voice commands. With its lightning-fast processing and advanced access settings, AAVA ensures accurate and efficient call routing, providing a seamless and personalized communication experience for callers.

“We are grateful to TMC for recognizing 101VOICE with this prestigious award. This recognition underscores our commitment to delivering innovative communication solutions and empowering businesses with cutting-edge technology. We extend our heartfelt thanks to TMC for their continued support and to our dedicated team at 101VOICE for their unwavering dedication in providing exceptional service to our valued customers.” –  said Arman Eghbali, 101VOICE CEO and Founder.

The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend. The winning solutions provide speech and analytics engines, IVR and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize on NLP, NLU, NLG and AI and more.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor 101VOICE with a Voice Technology Excellence Award,” said Rich Tehrani, CEO, TMC. “Its AAVA solution has proven deserving of this elite status and I look forward to continued innovation from 101VOICE in 2023 and beyond.”

About 101VOICE

101VOICE, the UC division of IT Management Corporation, is a leading provider of bleeding-edge Cloud-based UC solutions for the business sector. Based in Santa Clara, California, and with offices around the USA and branches in the UK, Brazil, China, and Australia, the company has won more than 40 awards for its innovative work in the UC space.

For more information on 101VOICE or its many UC solutions, please visit the company’s official website at https://www.101voice.com.

About INTERNET TELEPHONY magazine

INTERNET TELEPHONY magazine has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY has been providing unbiased views of the complicated converged communications space.  INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs.  For more information, please visit www.itmag.com.

For more information about TMC, visit www.tmcnet.com.