PRODUCTS ➜ CLOUD COMMUNICATION ➜ CLOUD CALL CENTER

Cloud Call Center

Cloud Call Center – The perfect addition to the 101VOICE UCaaS solution, designed to meet the needs of small to medium-sized call center operations with a reliable and feature-rich call routing engine, advanced analytics, and comprehensive reporting.

contact center

If you run a company or department that interacts with customers, you are essentially running a call center. 101VOICE delivers a cloud call center solution to improve customer service, streamline operations, and deliver an overall great customer experience.

Cloud Call Center with 101VOICE

Our platform offers a powerful call routing engine that ensures your customers get connected to the right agent every time. With advanced routing capabilities, you can customize your call flows to meet your specific needs. 

Our routing engine is fully redundant and resilient with a 99.999% uptime SLA, ensuring that you never miss a call.

 

cloud call center

EVERYTHING YOUR CALL CENTER WILL NEED​

We’ve put together the perfect mix of technology to meet your needs.

Advanced Analytics

Our advanced analytics provide you with valuable insights into your call center operations. You can track call volume, call duration, wait times, and other important metrics to optimize your call center performance. Our dashboards and reporting features enable you to monitor your call center’s performance in real-time, ensuring that you can make data-driven decisions.

Available Analytics:

Inbound, Outbound and Internal Calls
Calls Missed, Dropped, on Hold
Call Durations
Peak Call Times
Caller ID and Locations

Our Customers

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