Cloud Call Center

CALL CENTER ➜

Cloud Call Center – The perfect addition to the 101VOICE UCaaS solution, designed to meet the needs of small to medium-sized call center operations with a reliable and feature-rich call routing engine, advanced analytics, and comprehensive reporting.

If you run a company or department that interacts with customers, you are essentially running a call center. 101VOICE delivers a cloud call center solution to improve customer service, streamline operations, and deliver an overall great customer experience.

Cloud Call Center with 101VOICE

Our platform offers a powerful call routing engine that ensures your customers get connected to the right agent every time. With advanced routing capabilities, you can customize your call flows to meet your specific needs.

Our routing engine is fully redundant and resilient with a 99.995% uptime SLA, ensuring that you never miss a call.

EVERYTHING YOUR CALL CENTER WILL NEED

We’ve put together the perfect mix of technology to meet your needs.

Inbound and Outbound Routing
Advanced Queues
Insightful Reporting & Analytics
Real-time Dashboard
Softphone Application and Handset options
Compliant Call Recording
Cloud-based with full resiliency and 99.995% Uptime and SLA

Advanced Analytics

Our advanced analytics provide you with valuable insights into your call center operations. You can track call volume, call duration, wait times, and other important metrics to optimize your call center performance. Our dashboards and reporting features enable you to monitor your call center’s performance in real-time, ensuring that you can make data-driven decisions.

Available Analytics:

Inbound, Outbound and Internal Calls
Calls Missed, Dropped, on Hold
Call Durations
Peak Call Times
Caller ID and Locations

Our Customers

"Frequently, voice services come from providers who might have a talented sales team working locally, but the actual service comes from headquarters and switching facilities across the country. With [101VOICE]’s headquarters and primary data centers locally, we are more confident that our district’s needs will be met, and any potential issues can be address quickly.”

“Over the years it has been a struggle to find the right telephone solutions for our organization. The systems and solutions the larger companies provided were bulky. 101VOICE turned out to be the right fit. They provided seamless transition, plus expert technicians to us through. We are enjoying the new phones, new features, and efficiencies of our new system. Above all, we are saving money which can now use to invest in our communities.”

“In an effort to decrease our telephony services costs, bring in better management, and control over our inbound and outbound calls, we decided to explore other possible solutions and were introduced to 101VOICE. The functionality of the platform is solid while also being very reasonably priced. 101VOICE's US based support have been extremely responsive and quick to resolve issues, which is an added benefit and a much better experience than with our previous service providers”

“101VOICE team is very professional, very responsive and a valued partner in supporting our educational program, especially during the pandemic. We appreciate all they do.”

“The greatest benefit and key selling point of the new system for our District was the low total cost of ownership. In comparison to other VOIP systems, be it on-premise, hybrid, or cloud based solutions, 101VOICE was the runaway winner in terms of cost.. Change is not always easy, but 101VOICE has made that transition a smooth one for our District. We are thrilled with our new phone system and highly recommend 101VOICE to other school districts.”

“101VOICE is a great company that provides a reliable, easy to use phone system. We have been working with them for several years and very rarely experience any issues with our phone system. When we do need any support, their support reps are extremely knowledgeable and can resolve any issue we have usually within a matter of minutes.”