SOLUTIONS ➜ EMERGENCY SERVICES ➜ E-911

E-911

With 101VOICE, you can keep your people safe and informed. Everywhere. Every time.

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Laws passed by the Federal Communications Commission (FCC) requires compliance from telephone service providers to ensure that emergency services are able to quickly and accurately respond to emergency situations, potentially saving lives and minimizing damage.

Enhanced 911 (E-911)

In an emergency, your business is legally required by the US government to provide a specific address for where you’re calling from so law enforcement or medical personnel can get there right away.

With 101VOICE, whether you’re working from an office with a suite number or a rural construction site, our emergency response system will relay your exact location to emergency services or Public Safety Answering Point (PSAP) dispatchers.

The system can send you email alerts if any of your employees or students call 911, so you’ll know which phone line dialed it and how long the call lasted.

It also routes calls to the most appropriate PSAP and sends resources to the correct location.

WHO'S AFFECTED?

Laws set out by the FCC impacts enterprises of multi-line telephone systems (MTLS)

Why E-911?

ADDED PROTECTION

With the E-911 service by 101VOICE, you and your employees or students have peace of mind that emergency services will be able to do the necessary if an emergency should occur.

RAPID RESPONSE

Seconds save lives! It is critical for 911 dispatchers to know the exact location of an emergency.

E-911 COMPLIANCE

101VOICE’s notification feature with E-911 for VoIP and unified communications and Dynamic Location Routing (DLR) solutions helps you maintain compliance with FCC regulations.

MANAGING 911
REQUIRES UNDERSTANDING OF LEGAL & REGULATORY RISK

Potential exposures occur when enterprises:

Fail to adequately plan for remote workers, satellite campuses, etc.
Fail to provide dispatchable location information at the time of a 911 call
Don’t alert security teams and other key personnel that a 911 call has been made
Intercept 911 calls before sending directly to public safety
Replace PRI or dedicated circuits and move to the cloud
With the passage of the two important pieces of legislation, the FCC is rapidly moving toward establishing uniform federal standards for precise “dispatchable location” as well as internal notification of on-site teams to assist in response.

Additionally, failing to provide accurate location information during an emergency can delay emergency response times, potentially resulting in harm to individuals and damage to property.

E-911 infrastructure is over 20 years old and is part of the traditional 911 legacy infrastructure, therefore, businesses and campuses must ensure they also implement more modern solutions like Next-Generation 911 (NG-911) and Mobile 911 (M-911)

Our Customers

911 Regulatory Checklist​

Providing 911 emergency support in the enterprise doesn’t just happen. It requires careful planning, especially in the midst of a cloud migration. Below are a list of questions and tips to help you maintain connections to 911 and regulatory compliance, while keeping your end users safe.

Here is a link to the FCC released Report and Order related to 911 and timeliness assistance which identifies Kari’s Law and Ray Baum act as mandatory implementations. We also suggest reaching out to our team for additional guidance on how to implement and confirm if you are compliant.  FCC released its Report and Order 

Yes, end users can direct dial 911 without a dial access code. Think about a child calling for help without knowing how to operate the office, hotel or school phone system.

“Dispatchable location” (part of the requirement under RAY BAUM’s Act) is essentially the door that first responders need to find to assist callers. This address needs to be formatted correctly and validated for errors in a master street address guide (MSAG) format. 101VOICE performs this validation and error correction as part of our easy-to-use location provisioning process (using our dashboard or APIs).

933 testing helps to limit the disruption that occurs when scheduling live 911 calls with public safety. Calling 933 from any 101VOICE-provisioned 911 endpoint will trigger an automated voice message relaying the caller name, call back number and address assigned to that endpoint.

Your HR, facilities, and IT teams can work with your legal counsel to help you determine how to support users in remote locations.

Notifications can be provided via email, phone call recording, or SMS text message formats. To help enterprises with E911 compliance, 101VOICE offers a notification feature with both our E911 for VoIP and Unified Communications and E911 Dynamic Location Routing solutions.

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