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Laws passed by the Federal Communications Commission (FCC) requires compliance from telephone service providers to ensure that emergency services are able to quickly and accurately respond to emergency situations, potentially saving lives and minimizing damage.
Next-Generation 911 (NG-911)
Next-Generation 911 or NG-911 is an emergency response communications system that makes seamless communication possible between citizens, dispatchers, and first responders. The NG-911 infrastructure includes innovative technology and cloud-based IP networks that enable citizens in need to send potentially life-saving information to PSAPs through voice and multimedia capabilities.
NG-911, and technologies like Dynamic Location Routing, allow 911 dispatchers to find the correct address, building, floor, or room, even on large campuses or multi-room facilities. NG-911 networks provide critical information regarding the location and network of the device that has become a necessity in today’s world.
This emergency response communication technology saves precious seconds when you need them most.
WHO'S AFFECTED?
Laws set out by the FCC impacts enterprises of multi-line telephone systems (MTLS)
Why NG-911?
Devices registered to the network provide a deeper level of forensics. This includes additional data points correlated based on relevance.
NG-911 removes the need for provisioned records before the call while reducing the overall number of records required to provide device-level location.
Additional data supplies all information needed in an emergency, including physical location and a detailed operational picture. It also extends your organization’s situational awareness with multimedia and bi-directional communications and control.
Providing 911 emergency support in the enterprise doesn’t just happen. It requires careful planning, especially in the midst of a cloud migration. Below are a list of questions and tips to help you maintain connections to 911 and regulatory compliance, while keeping your end users safe.
Here is a link to the FCC released Report and Order related to 911 and timeliness assistance which identifies Kari’s Law and Ray Baum act as mandatory implementations. We also suggest reaching out to our team for additional guidance on how to implement and confirm if you are compliant. FCC released its Report and Order
Yes, end users can direct dial 911 without a dial access code. Think about a child calling for help without knowing how to operate the office, hotel or school phone system.
“Dispatchable location” (part of the requirement under RAY BAUM’s Act) is essentially the door that first responders need to find to assist callers. This address needs to be formatted correctly and validated for errors in a master street address guide (MSAG) format. 101VOICE performs this validation and error correction as part of our easy-to-use location provisioning process (using our dashboard or APIs).
933 testing helps to limit the disruption that occurs when scheduling live 911 calls with public safety. Calling 933 from any 101VOICE-provisioned 911 endpoint will trigger an automated voice message relaying the caller name, call back number and address assigned to that endpoint.
Your HR, facilities, and IT teams can work with your legal counsel to help you determine how to support users in remote locations.
Notifications can be provided via email, phone call recording, or SMS text message formats. To help enterprises with E911 compliance, 101VOICE offers a notification feature with both our E911 for VoIP and Unified Communications and E911 Dynamic Location Routing solutions.
MANAGING 911
REQUIRES UNDERSTANDING OF LEGAL & REGULATORY RISK
Potential exposures occur when enterprises:
Fail to adequately plan for remote workers, satellite campuses, etc. Fail to provide dispatchable location information at the time of a 911 call Don’t alert security teams and other key personnel that a 911 call has been made Intercept 911 calls before sending directly to public safety Replace PRI or dedicated circuits and move to the cloud With the passage of the two important pieces of legislation, the FCC is rapidly moving toward establishing uniform federal standards for precise “dispatchable location” as well as internal notification of on-site teams to assist in response.
Additionally, failing to provide accurate location information during an emergency can delay emergency response times, potentially resulting in harm to individuals and damage to property.
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We hosted a Webinar to share some of the latest developments in the telecoms space related to emergency response services for K12 campuses.
Chief among these are Next-Generation 911 services that all telephone systems must support because of legislation.
Explore our content for the latest Telecommunications industry developments and company news.
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