General Privacy Guidelines. This 101VOICE Privacy Policy describes and sets forth 101VOICE’s uses with respect to the safeguarding, collection and use of Customers’ and Users personal or business information and is subject to modification from time to time. By using the Service, Customer hereby consents to the collection, use, and disclosure of personal information as set out in this 101VOICE privacy policy.
Security. 101VOICE uses industry standard technical, physical, and administrative safeguards to protect the confidentiality of the information 101VOICE collects under this policy from security threats that can reasonably be anticipated. 101VOICE protects the use and availability of the information collected and under its control for its intended use and to protect it from unauthorized access, use, or disclosure. Although 101VOICE uses reasonable efforts to protect Customer information, transmission via the Internet is not completely secure. Therefore the Company cannot guarantee the security of Customer personal information transmitted using101VOICE’sweb sites or Services.
Account information and access. Consistent with applicable laws, regulations, and data security requirements, 101VOICE will reasonably honor written requests from Customer to access or change their account information, such as name, address, contacts, service, and billing information. Customer is responsible for assuring the information on file with 101VOICE is current and accurate.
Information we collect. 101VOICE collects information when Customer communicates with 101VOICE and uses the Company’s products and services. This includes information such as name and contact information, voice recordings, and payment information. Service and device usage information we collect includes call records, web sites visited, application and feature usage, service options, IP addresses, transmission measurements, capture of data packets for quality assurance and other related purposes, settings and related information for router and other devices, and connections.
Information provided to 101VOICE by third parties. 101VOICE may obtain credit information from outside credit reporting agencies. We may also obtain information from outside companies such as those that collect demographic or other related data, such as data from social and business networking sites and applications. 101VOICE will not share credit card, debit card, or other financial account information with any third parties unless they are involved in processing payments for products and Services purchased from 101VOICE.
Information provided by Customer. 101VOICE collects information directly from Customer during service purchase transactions, service implementation, customer service, and other interactions with 101VOICE.
Contact list and address book. If Customer uses contact lists and/or the address book function within the following applications or devices, including but not limited to IP telephones, Mobile Application, Desktop Call Assistant, Call Center Application, CRM applications, collaboration services, and fax services, the company may request Customer’s permission to access and maintain the contact list or address book. Your contact list is considered Customer personal information. 101VOICE may use Customer contact list information to facilitate certain Services such as to make calls more easily and to facilitate calls, texts, log call information, and other Services. The Company will not use Customer’s contact list information for other purposes without first notifying Customer of the proposed use. Customer may at any time opt out from further allowing applications to have access to Customer’s contact list and address list information. If Customer does not allow access to Customer contact list or address book information, certain features and functions may not be available to you.
Information we share.101VOICE may share Customer information with affiliates, vendors and other third parties for the purposes described in this Privacy Policy. Except as described in this Policy, 101VOICE will not disclose or make available any Customer information to any third parties who may wish to market third party products or services without Customer consent. 101VOICE may disclose Customer specific geographic location information, subject to applicable law, to emergency service providers and law enforcement in the event of an emergency.
Call Recording. When Customer speaks with a 101VOICE customer service or sales representative on the phone, the calls may be recorded and/or monitored for quality assurance and training purposes. By speaking with 101VOICE representatives, Customer consents to this. 101VOICE does not protect call recordings initiated by the Customer or related to Customer’s use of the Services.
Children’s privacy policy. 101VOICE does not sell products or services for purchase by children. 101VOICE does not knowingly solicit or collect personal information from children or teenagers under the age of eighteen.
HIPAA
11.1. 101VOICE does not require or intend to access Customer data in the course of providing services, including but not limited to any confidential health related information of Customer’s clients, which may include group health plans, that constitutes Protected Health Information, as defined in 45 C.F. R. §160.103 under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA Rules”).
11.2. Any exposure to Protected Health Information will be random, infrequent and incidental to 101VOICE’s provision of service and is not meant for the purpose of accessing, managing, or creating or manipulating the Protected Health Information. Such exposure is allowable under 45 CFR 164.502(a)(1)(iii). As such, if Customer is a Covered Entity or Health Care Provider under the HIPAA Rules or supports the health care industry, 101VOICE and Customer agree that 101VOICE is not a “Business Associate” or “Covered Entity” under the HIPAA Rules for the purposes of this Policy or Agreement.
Use of Cookies and tracking technologies. When Customer accesses101VOICE’s websites or Services, 101VOICE may send one or more cookies to Customer’s device. By sending cookies 101VOICE may be able to uniquely identify the user’s web browser or device, and sometimes track various types of information. 101VOICE uses cookies to retain Customer session states and to offer a more personalized experience on 101VOICE websites and Services.101VOICE and its service providers may use tracking technologies for analytics to improve performance of the Services, to better understand usage of its Services, and for other reasons. Customer can review the “Help” file in their browsers or mobile devices to learn the proper way to modify cookie settings. Customers are to be aware, however, that the use of cookies is necessary for use of the Company’s administrative control panels and certain other aspects of 101VOICE’s websites and Services.
California privacy rights. California residents who have an established business relationship with a company that conducts business in the state, under a California Civil Code, have the right to request from the company a list of all third parties to which the company has disclosed Personal information about the resident for direct marketing purposes during the preceding year. The law provides that if the company has a privacy policy that gives either and “opt-in” or “opt-out” choice for use of personal information by third parties for marketing purposes, the Company may instead provide the Customer with information on how to exercise disclosure choice options. If there is an established business relationship with 101VOICE, and Customer wishes to receive information about how to exercise a disclosure choice, Customer must send a request for preference to the following address: 101VOICE, 5201 Great America Parkway, Suite 320, Santa Clara, CA 95054.
Policy changes. 101VOICE reserves the right to make changes to this privacy policy, and Customer should check the policy periodically for changes. The effective date is posted at the bottom of the page of the policy.
