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To program the function keys on your IP860G, you need to input the page number (if applicable) and key number to the system.

  • On the 101VOICE web portal, browse to Telephone Lines from the dashboard or the features menu, and click on the line that is tied to your phone. Scroll down to the bottom of the page and find “OTHER OPTIONS FOR THIS TELEPHONE LINE”. Click on “Function keys”.
  • In the function keys page, you will see 5 columns: page number, key number, function, key data, and display name.


Page Number:
This should be always 1 as the IP860G configuration does not use the page number field.

Key Number:
The IP860G function keys are numbered 1-30. If you want to program function key number six on page two, for example, the key number would be 12.

There are different types of functions for each key that you can select depending on your needs.

  1. Speed Dial: Call an internal extension or an external number.
  2. BLF (Busy Lamp Field): Monitor another extension/user. †
  3. BLF with pickup: Monitor another extension/user and pick up an incoming call to that extension/user. †
  4. Other: If a phone has multiple lines/extensions, you can program the function key to use a specific line/extension. †


Key Data:
This will vary depending on the function.

  1. Speed dial: Enter the extension or external phone number.
  2. BLF: Enter the 10-digit telephone line number †
  3. BLF with pickup: Enter the 10-digit telephone line number †
  4. Other: Enter the line number (e.g. 1, 2 , 3…) †


Display name:
The name or number that will be shown on your phone next to the function key.
Please note that there is a character limitation for each phone depending on the size of the display.

Export keys:
If you already have function keys assigned to your telephone line, you can simply export in CSV format.

Import Keys:
You can make a CSV file for your function keys and import it. Please make sure you have the correct format. If you update your function keys by exporting and importing, make sure you set Existing Keys to Overwrite. In your CSV file, please use the following for function type:

Function TypeFunction name in CSV import file
Speed Dialspeed
BLF with pickupBlfp

Here is an example for you as a reference:

Page NumberKey NumberFunctionDataDisplay
13other1Line 1

* There a few function keys that are reserved for specific functions. We highly recommend you do not overwrite them.
1. The first two keys on the first page are reserved for line keys.

2. The sixth key on the first page is reserved for the call park function.

 Please contact your administrator for telephone line numbers for BLF and line numbers.

** Please DO NOT use any special characters when you enter the key data.
If you click on add key and do not enter any information, you will receive an error when you press save. To clear the error, please refresh the webpage.

*** The phone must be rebooted to get the new functions and update the existing ones. Simply unplug and plug the phone back in to reboot or on the web portal, browse to telephone lines, check the box next to your telephone line and click on reboot selected at the bottom of the page.