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101VOICE Cloud Call Center Award

101VOICE Receives 2024 Contact Center Technology Award from CUSTOMER Magazine

101VOICE announced today that TMC, a global, integrated media company, has named Cloud Call Center as a 2024 Contact Center Technology Award winner, presented by CUSTOMER magazine.

101VOICE honored for improving customer service technology and improving the customer experience

101VOICE announced today that TMC, a global, integrated media company, has named Cloud Call Center as a 2024 Contact Center Technology Award winner, presented by CUSTOMER magazine.

We are honored to receive the 2024 Contact Center Technology Award from CUSTOMER magazine. This award highlights our dedication to advancing customer service technology and elevating the customer experience. At 101VOICE, our mission is to continuously innovate and provide solutions that help businesses achieve excellence in their customer interactions.” – said Arman Eghbali, CEO of 101VOICE

Cloud Call Center is the perfect complement to the 101VOICE UCaaS solution, tailored to meet the demands of small to medium-sized call center operations with its dependable, feature-rich call routing engine, advanced analytics, and comprehensive reporting.

Our platform provides a robust call routing engine that guarantees your customers are connected to the right agent every time. With advanced routing capabilities, you can tailor your call flows to suit your specific requirements.

Our routing engine is fully redundant and resilient, backed by a 99.999% uptime SLA, ensuring you never miss a call.

Congratulations to 101VOICE for being awarded a 2024 CUSTOMER Magazine Contact Center Technology Award. Cloud Call Center has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2024 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.

About CUSTOMER Magazine
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit customer.tmcnet.com.

About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.

In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.

Our live event, including the ITEXPO #TECHSUPERSHOW, brings thousands of qualified purchasers and product decision makers together with vendors to form ultimate B2B tech buying community With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.

In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.

TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing and sales success.

To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.

 

 



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