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SOLUTIONS ➜

FAQs

101VOICE | Hosted VOIP

  • What is Cloud hosting?
    • Cloud hosting is based on sharing resources in a virtual environment. You would be able to login from everywhere and enjoy the connectivity.
  • What is VoIP?
    • VoIP also known as Voice over Internet Protocol has quickly replaced traditional phone service the last few years. VoIP takes analog phone signals into digital signals that can be transferred over the Internet. VoIP provides your business with increased functionality at a lower costs.
  • What is ATA?
    • ATA is an Analog Telephone Adaptor. An ATA allows you to connect your traditional analog phones to the internet (VoIP).
  • Do I need to sign a contract?
    • Yes, there is a standard telecom agreement. Please contact us for further details.
  • Can I setup a trial account?
    • Yes, though some restrictions apply. Please contact us for details.
  • How much are international rates?
    • International rates vary depending on the country and region. Please contact us for details.
  • Is 101VOICE US-based?
  • What features does 101VOICE have?
  • How do these features work?
    • Please contact us for more specific details on how these features can empower your business.
  • I have my own phones, can I use them?
    • Yes, if your existing phone is standard SIP compliant. Please contact us to check its compatibility.
  • Can I keep my existing number?
    • Yes, you can keep your existing numbers as long as you’re still active with your current phone provider.
  • What are the minimum system requirements?
  • Do I need a router or can I connect through WiFi?
    • You’ll need a router or modem to have optimal voice quality and performance.
  • How do I log in?
    • Once your account is created, you can log in to your designated service portal.

      Click here to Login.

  • How do I reset my password?
    • You can browse to www.my101VOICE.com, click on “Forgot Password” and use your username and email address to reset it. If you don’t know your username, pleaseContact support to assist you.
  • What is SIP trunking?
    • SIP Trunking services allow you to connect your on-premise phone system to cloud PBX and not only be able to extend your ROI but also get new enterprise features.

101HUB | Online Collaboration Tool

  • How do I join a meeting?
    • The host will send an invitation regarding the online meeting and the information will provide instructions on how to join the meeting. You can simply click the link that will connect you to the meeting or dial the number that is provided to call in to the meeting.
  • How many meetings can I hold per month?
    • There is no limit to how many meetings you can host.
  • If I am unable to access a computer, is there a way for me to attend the meeting?
    • The host will provide a phone number you can dial into, and a passcode that will connect you to the meeting.
  • Can attendees talk in the room?
    • Attendees are able to talk in the meeting using their microphone. They also have the option to mute.
  • Can the meeting be recorded?
    • Yes, the host is able to record the meeting. The host can then send the recorded meeting to those who were not able to participate or simply use it to review the meeting.
  • Where can I find a list of all the features?
    • 101HUB has plenty of different features that will benefit your business.

      Click here to see the features.

  • Can anyone present in the room?
    • All the participants in the meeting room are able to present in the meeting.
  • Can I take control of an attendee’s desktop?
    • Yes, you can take control of an attendee’s desktop. You will have to send a request to your attendee and they must approve it in order for you to gain access to their computer.

101TEXT | Text Message Communication

  • What’s a Short Code?
    • A short code is a 5 or 6-digit number to which a text message can be sent. Short codes allow individuals to become involved with a brand by providing voting, polling, coupons, and much more!
  • What’s a QR Code? How do I get one?
    • QR (Quick Response) codes are scannable matrix barcode that can be easily read by a smart phone. Once you scan the code it gives you information about a business. For example, the QR code can provide your contact details so it’s easy for someone to connect and add you to their contacts.
  • When I sign up for 101 TEXT, is there a contract period?
    • The minimum contract for 101 TEXT is 12 months. Please contact us for further details.
  • Are we able to choose which keyword we want?
    • Yes, you can choose which keyword you want.
  • How can I change the keyword and how often can I change it?
    • You may change your keyword through the portal or by contacting our customer service. However, we recommend that you don’t change your keyword. Similar to a business or cell phone number, customers save your keyword to have communications with you. By changing your keyword you will lose the history that you built and your reachability will reduce significantly.
  • How do I retrieve customer’s information who texted?
    • You will be able to access the customer’s information by simply logging in to your portal.
  • How many text messages will my customer receive once they text the keyword?
    • Your customers will receive three text messages once they text the keyword. The first text message is the “Welcome standard data rates may apply” message and this does not cost you any text credits. The second message will be the auto-response message that you have created. The last message is the “Reply STOP to cancel” message that does not cost you any text credit but is required.
  • Is there a way to automatically send text messages to contacts?
    • Yes, you can log in to your portal and set auto respond text messages.

Support

  • Why my phone shows “SIP registration failed”?
    • First, check if your phone got an IP address. If it doesn’t get any IP address, you need to check your internal network including phone cable, jack on the wall, etc. If it got an IP address, please reboot the phone and see if it resolves the issue. If not, connect your laptop to network by using the phone Ethernet cable to check if you have access to internet. You need to turn off your Wi-Fi.
  • Why my call quality is bad?
    • If your call quality is bad, there is an issue with your internal network or internet bandwidth. Please contact your IT company or internet service provider to check them.
  • Why my phone is not working?
    • First, unplug power source of your phone. Wait for 15 seconds and then, plug it back into your phone. The device will reboot and register itself automatically. If your phone does not work after rebooting, please contact 101VOICE support at support@101VOICE.com.
  • When someone calls me, my phone doesn’t ring and it goes to voicemail?
    • You may turn on the DND (Do Not Disturb) on your phone. Press the DND soft key and turned it off.
  • Why my phone shows “Network Disconnect”?
    • Please check the Ethernet cable and make sure it is connected to the port with 3 connected dots. If it is plugged in correctly, you need to check the jack on the wall or the switch.

Number Porting

  • How long does the porting process take?
    • The process may take 2 to 4 weeks to complete after submitting your information.
  • How can I get and submit my Letter of Authorization (LOA)?
    • Please contact our support team for LOA. You will receive the form from Adobe Echo Sign to be completed and signed electronically. The information you provide on LOA must match the exact information on your documents.
  • Can I use my phone number during the porting process? Can I forward my number to a temporary number?
    • Please contact 101VOICE support team to assign you temporary numbers until the porting process completes.
  • When can I cancel my service with my existing carrier?
    • Please DO NOT disconnect your numbers until the porting process is completed, since the disconnected numbers cannot be ported.
  • Can I expedite my porting process?
    • We may be able to expedite your process as soon as providing correct information and submitting your documents.
  • What should I do if there is any problem with my ported number?
    • Our support team will test your ported number after completion of process. If there is any problem with your ported number, please contact 101VOICE support
  • Why my port request was rejected?
    • Your existing carrier rejects your porting request due to mismatch information or a pending order on your account. 101VOICE support team provide you the reason and you may need to contact your existing carrier to resolve the issue.
  • How can I check my numbers portability?
    • You can browse to 101VOICE website, click on Resource and find Check number portability. You can use this API to check your numbers portability.
  • Can I cancel my number porting?
    • Our support team needs at least 48 hours (Business days) to cancel your port in request. Please note that you may be charged for cancellation. Please email support@101VOICE.com to cancel your request

101VOICE is a leading Unified Communications as a Service provider with extensive experience serving the Government and Education sector. Our award-winning, leading cloud telephony platform has all the traditional features and functions you expect, plus unique and special purpose tools and features for greater and enhanced value. Our service is rich in features and offers scalability virtually without limitation, delivered with dramatic cost savings.

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