101VOICE is your license to kill unwanted automatic calls
In recent years, fraudulent robocalls have become a significant problem for businesses. These automated calls, often made by scammers, can cause lost productivity, damage a company’s reputation, and cost businesses money.
Fortunately, there is a solution: STIR/SHAKEN technology. This blog looks at how vital STIR/SHAKEN is for protecting businesses against this modern scourge and how 101VOICE can support you with your robocall-blocking needs.
How do robocalls affect businesses?
Fraudulent robocalls can cause lost productivity as employees waste time dealing with these calls instead of focusing on their work. They can damage a company’s reputation if customers or clients receive these calls from what they believe to be a company’s legitimate phone number. This can sour people on your brand and messaging, potentially leading to a decline in the popularity of your products and services over time.
Robocalls can even lead to financial losses. Some scammers use these calls to trick people into giving away sensitive information that can lead to money lost due to fraud and identity theft.
This is where STIR/SHAKEN comes in. STIR stands for Secure Telephone Identity Revisited, and SHAKEN stands for Signature-based Handling of Asserted information using toKENs.
STIR/SHAKEN is a system designed to authenticate caller ID information, creating a real-time filter and preventing spoofed calls and fraudulent robocalls from getting through to unsuspecting call recipients.
By verifying caller ID information, STIR/SHAKEN makes it much more difficult for scammers to impersonate legitimate businesses and organizations.
How does STIR/SHAKEN work?
To understand how STIR/SHAKEN works, it’s important to understand the concept of a “digital certificate”. Basically, a digital confirmation that a caller’s information is accurate.
When a call is made, the calling party’s service provider uses STIR/SHAKEN to generate a digital signature that verifies the authenticity of the caller ID information. The receiving party’s service provider then uses this signature to confirm the caller ID information is accurate before allowing the call to go through.
STIR/SHAKEN does not connect the call if those conditions are unmet. This way, all due diligence has been done to verify the caller’s identity, and the person being called can trust that their caller is indeed who they claim to be.
STIR/SHAKEN in the real world
There have been many successful implementations of STIR/SHAKEN. For example, Comcast reduced the number of fraudulent robocalls reaching its customers by 90% after implementing STIR/SHAKEN in 2019. Additionally, T-Mobile reported that STIR/SHAKEN blocked more than 10 billion fraudulent robocalls since implementing it in the same year!
The benefits of STIR/SHAKEN from 101VOICE
When choosing a provider of STIR/SHAKEN solutions, 101VOICE is the clear choice. We are a registered STIR/SHAKEN provider, our solutions are competitively-priced, and we offer easy STIR/SHAKEN implementation that can be completed in just a few steps.
The impact of fraudulent robocalls on businesses can be devastating, causing lost productivity, decreased revenue, and even reputational damage. However, by implementing a phone system from 101VOICE with STIR/SHAKEN functionality included or by adding that functionality to their existing phone systems, businesses can effectively protect themselves against these intrusive, costly, and annoying calls.
For more information or to find out if your current phone system supports STIR/SHAKEN, please reach out to 101VOICE. Our experts are standing by to guide you through this important journey.