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*Personalized, onsite-services are also available for an additional cost.
First, check if your phone got an IP address. If it doesn’t get any IP address, you need to check your internal network including phone cable, jack on the wall, etc. If it got an IP address, please reboot the phone and see if it resolves the issue. If not, connect your laptop to network by using the phone Ethernet cable to check if you have access to internet. You need to turn off your Wi-Fi.
If your call quality is bad, there is an issue with your internal network or internet bandwidth. Please contact your IT company or internet service provider to check them.
First, unplug power source of your phone. Wait for 15 seconds and then, plug it back into your phone. The device will reboot and register itself automatically. If your phone does not work after rebooting, please contact 101VOICE support at support@101VOICE.com.
You may turn on the DND (Do Not Disturb) on your phone. Press the DND soft key and turned it off.
Please check the Ethernet cable and make sure it is connected to the port with 3 connected dots. If it is plugged in correctly, you need to check the jack on the wall or the switch.
Sufficient Internet service and a network that can support a cloud phone system.
Click here to run the network readiness analysis.
Once your account is created, you can log in to your designated service portal.
Click here to Login.
You can browse to www.my101VOICE.com, click on “Forgot Password” and use your username and email address to reset it. If you don’t know your username, pleaseContact support to assist you.
